NOG becomes NCR

Re-alignment promises streamlined client service

The re-alignment of DCC’s National Operations Group to the National Capital Region ushered in much more than just the change of a couple of letters in an acronym.

The switch, which became official on April 1, 2010, brought with it a new service line model that integrates all the services DCC offers in the Ottawa area into four business units, each serving a select group of DND organizations.

“It is a much more streamlined way for us to offer our services,” says Samantha Roeske, Manager, Business Operations, for the new region. Clients work with a single business unit manager, who is the conduit to all the required services, rather than having to seek assistance from a number of groups. This is how DCC is organized in all our other regions across the country.

In addition to providing seamless service to DND, this new way of doing business provides better value from existing resources, and does not result in extra overhead costs, says Roeske.

Quality assurance of transactions and the peer review of documents, for example, is being emphasized in the new region. “We have always done this,” says Roeske, “but we’ll be doing it more consistently now, as part of our technical authority role.”

The launch of the National Capital Region coincides with DCC and DGME getting set to open a new joint project management office in Ottawa this summer. In fact, this move was one of the crucial drivers for the re-alignment. DCC has been working to tailor its practices and services to best meet DND needs in this context, and to develop joint performance indicators. This re-alignment simply expands that approach across the region.